Refund policy

Coffee Refunds and Returns

We cannot accept returns; refunds may be issued at the sole discretion of the Company and will be subject to a $15 service fee. If you receive the wrong item or an item arrives damaged, please contact customer service to request a refund or replacement.

While we take great care to ensure all shipments arrive to you without difficulty, 1775 Coffee Co. is not responsible for inaccurate addresses, customs, or other import issues. Refunds may not be honored if a shipment is returned if undeliverable. If a refund is issued, a service fee of $15 will be deducted from the refund amount.

Please contact support@1775coffee.com for more information or if you believe there is an issue with product quality. Photos of the product(s) in question along with other identifiable information will need to be sent to Customer Service for review and refund approval. Refunds for product quality issues are not subject to a service fee. All complaints about product quality or damage must be reported to customer service within one (1) week of the delivery date to be eligible for a refund or replacement.

We are unable to refund after 30 days of any coffee purchase.

Subscription Cancellations

Subscriptions are a monthly commitment and will not be partially refunded if canceled. Cancellations will be effective immediately. Subscriptions may be canceled at any time, with the cancellation effective at the date of request. 1775 Coffee Co. does not issue partial refunds for the cancellation of a monthly subscription. All subscriptions can be managed through the “Account” section of 1775 Coffee Co.’s website.  

Please contact Customer Service at support@1775coffee.com for further assistance.