Refund policy

30-Day Guarantee
We stand behind every bag. If you're not happy with your first order, contact support@1775coffee.com within 30 days of purchase and we'll make it right. To keep this fair for everyone:

  • The guarantee applies to your first order only, limited to one claim per customer or household.
  • Guarantee requests must come through Customer Service before any refund is issued.
  • We may ask for your order number, photos, and a quick note on what went wrong.
  • Refunds outside of damaged, incorrect, or quality issues may be subject to a $15 service fee.
  • We reserve the right to decline requests that appear abusive or excessive, or where a chargeback has been filed.

Because coffee is a consumable product, we don't accept returns.

Wrong or Damaged Items
If your order arrives damaged or incorrect, email support@1775coffee.com within 7 days of delivery with photos and your order number. We'll send a replacement or a full refund, no fee.

Lost or Stolen Packages
Once a package is marked delivered by the carrier, including delivery photo confirmation, it is the customer's responsibility. We aren't able to refund or replace packages that are stolen after delivery, left unclaimed, or not picked up in time.

Shipping Protection: For $2.99 at checkout, you can add shipping protection to your order. Protected orders that are lost, damaged, or stolen are covered. Just contact us and we'll send a replacement or refund, no questions asked.

Incorrect Addresses and Undeliverable Orders
Please double check your shipping address at checkout. We aren't responsible for orders sent to an incorrect address or delayed in customs. Orders returned to us as undeliverable may be refunded minus shipping costs and a $15 service fee.

Subscriptions
Subscriptions are billed monthly. You can cancel anytime from the Account section of our website, and cancellation takes effect immediately. To avoid your next charge, cancel before your renewal date. Charges already processed aren't refunded, including partial months.

Questions? Email support@1775coffee.com.